Frequently Asked Questions

How do I book a course?

Call our customer services team on 0870 950 90 90 or book online

When do the courses start and end?

Delegates need to arrive at 9am. In the first half-hour, you’ll register and get a chance to meet your fellow delegates over coffee and biscuits. Courses start at 9.30am. There is a one hour lunch break scheduled between 1pm and 2pm. Refreshments are served throughout the day. Courses finish by 5.00pm and you’ll leave with a full course pack.

How many people are there on a course?

We strictly limit delegate numbers to ensure each delegate receives the best training possible, but it does vary from course to course. The group size ranges from 6 to 14, and the average is expected to be around 10 people.

What happens if someone needs to contact me?

Call on 0870 950 9090, and the message will be passed on to the relevant people at the training centre. In an emergency the session will be interrupted, otherwise you will be given your message in the break.

What is the dress code?

There is no dress code for BIF Academy Training courses. The courses are meant to be fun and relaxing as well as giving you the best training. Most people who attend our courses feel most comfortable in smart/casual clothing.

Is there parking?

Cardiff Bay – the nearest car park is in the Red Dragon Centre. This car park charges £9 per day, OR you can validate your ticket in one of the venues inside the Red Dragon Centre when you purchase food or drink . Treforest – this centre has adequate car parking both at the front and rear of the centre . Bridgend - There is adequate parking available at this venue.

Where do the courses take place?

Courses take place at the main Business in Focus locations. Further details and downloadable maps can be launched from these links:
Cardiff | Bridgend | Treforest

Who delivers the training?

All of our courses are delivered by a team of highly qualified, experienced and specialist trainers. They share cutting edge experience in the field in which they train and exemplary presentation skills. More detailed information on our trainers is available on request

What backgrounds do your trainers typically come from?

Our trainers come from a wide range of backgrounds covering various disciplines and areas of expertise. Our extensive links and experience within the field mean that we have the resources to provide you with experienced trainers who are experts in their chosen field.

What do your clients say about you? Do you have testimonials?

Our clients say very nice things about us! We're really flattered, and we love hearing how we have changed not only people's business practices but their lives for the better. You'll find testimonials from satisfied customers on all our course pages, and you can read more quotes from our in-company clients within the context of our in-company case studies (please visit www.businessinfocus.co.uk for more case studies)

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